Returns & Refunds

We hope you are delighted with your jewellery, but if you are not happy with your purchase for any reason, you are able to return it within 7 working days of receipt of the product, for a full refund apart from any postage costs.

Returns must be unworn, in the state you received them and in the original packaging accompanied by the receipt.  If the item was a gift and you do not have the receipt, you are able to return it for an exchange or credit note.

If you are returning an item, please email first to advise that you will be doing so. Please include your name, address and a contact telephone number together with the order number.  On receipt of your email, you will be given a returns number which you will need to use in any correspondence.

Please obtain a ‘proof of postage’ and return the item to

Biba & Rose
Barn House
Acton Turville
Gloucestershire
GL9 1HG

Exclusions

Unfortunately due to Health & Safety regulations, earrings cannot be returned for an exchange or refund. We are also unable to accept returns of designs that have been specially made for you or personalised items.